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With a strong knowledge base and knowledge management practice, you’ll find your organization is more nimble and able to deliver faster service. You’ll also be able to improve self-service, give greater access to more articles, and offer regular updates through that knowledge management system. Here are a few of the ways a knowledge base can … Read more
Git and GitHub provide a collaboration space in which you all share the same repository of versions. The central repository on GitHub provides the “single source of truth” of the current version of the documents and files within the directory. You and your collaborators all work on local copies of that repository, committing your changes, … Read more
There are three categories of integration that you can develop: Enhance your app with Jira REST APIs: Read data from Jira to display issues in your application Enhance and extend Jira issues: Show info from another application on the Jira Issue page Automatically update or transition issues from your app Add your content to Jira … Read more
Mapping customer experience is not only necessary, it is incredibly useful for customer experience professionals and marketers alike to visualize the kind of experiences they are providing to their customers.Customer journey mapping is the act of creating a customer journey map, or mapping out customer journeys.A customer journey map is a visual representation of the … Read more
Purpose deliver the outcomes and benefits required by the organisation, its delivery partners and other stakeholder organisations; create and implement deliverables that meet agreed requirements; meet time targets; stay within financial budgets; involve all the right people; make best use of resources in the organisation and elsewhere; take account of changes in the way the … Read more
The EFQM Model places an unparalleled emphasis on the importance of purpose, vision and agile strategies to organisations if they are to create sustainable value. The EFQM Model is an innovative culture creator, valuing core quality beliefs and shared goals at the heart of organisations whilst allowing them to remain connected and committed to their … Read more