Julian.Kellett Mapping customer experience is not only necessary, it is incredibly useful for customer experience professionals and marketers alike to visualize the kind of experiences they are providing to their customers.Customer journey mapping is the act of creating a customer journey map, or mapping out customer journeys.A customer journey map is a visual representation of the … Read more
Purpose deliver the outcomes and benefits required by the organisation, its delivery partners and other stakeholder organisations; create and implement deliverables that meet agreed requirements; meet time targets; stay within financial budgets; involve all the right people; make best use of resources in the organisation and elsewhere; take account of changes in the way the … Read more
A big hairy audacious goal, or BHAG, is a clear and compelling target for an organization to strive for. Understanding Big Hairy Audacious Goals A BHAG—pronounced “bee hag”—is a long-term goal that everyone in a company can understand and rally behind. BHAGs are meant to excite and energize people in a way that quarterly targets … Read more
The EFQM Model places an unparalleled emphasis on the importance of purpose, vision and agile strategies to organisations if they are to create sustainable value. The EFQM Model is an innovative culture creator, valuing core quality beliefs and shared goals at the heart of organisations whilst allowing them to remain connected and committed to their … Read more
The GOSP framework originates from the nuclear industry, where its structured approach has proven effective in achieving operational clarity, organisational alignment, and standardisation. It is a robust model designed to ensure smooth collaboration across complex systems while driving sustainable results. Governance The foundation of GOSP begins with Governance, which sets the direction and accountability framework … Read more
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Overview The stored procedure dbo.[create_extDataSource] procedure manages the creation of credentials for the management of Access Tokens in SQL Whilst the solution imports data from the Azure Blob as json formatted files into the SQL import Tables, a connection has to be made between the SQL Database and the Blob Storage This connection is made … Read more
Physical changes within a locality may have an impact on the rateable value of property. The rateable value is the Valuation Office Agency assessment of the open market rental value of your property and is used by local councils to calculate business rates. What is a “material change of circumstances”? If there are physical changes … Read more
Load Dependency data Required: Once (this is a one-time import) Load VoA Special Category Table Special Category and Primary Description codes for property descriptions Source: 2017 Compiled List and SMV Data Specification (Appendix 2 (pages 37-68)) See… Appendix 1: VoA SCatCodes.csv Create Effective date table Identify Candidate Properties/Localities Required: Every Time … After refresh of … Read more